The development of AI agents has reached a mature stage, enabling businesses to automate more daily tasks, enhancing operational efficiency and customer experience.
In 2025 Release Wave 1, Microsoft introduced voice conversation capabilities, enhanced automation actions, and a more comprehensive analytics dashboard. These upgrades empower businesses to scale automation through AI while fine-tuning AI models based on data insights to better align with their operational needs.
Let’s dive into these key Copilot Studio upgrades and explore how they can drive digital transformation for enterprises!
1. Interactive Voice Response
Businesses can now enable AI Agents with voice capabilities, customizing multiple voice tones and styles to deliver more natural and personalized conversations. This feature also supports:
Automatic Language Detection: If users speak in a language different from the default setting, the AI agent can instantly detect and switch to the user’s preferred language.
Response Time Adjustment: Businesses can modify AI response wait times based on operational needs, ensuring an optimal customer experience across various scenarios.
